Policies

Samples can be ordered through our Materials page.

Our lead times can vary depending on our current workload. Pieces usually ship in 8 -12 weeks.   If you have a concern or need a timeline update please feel free to contact us.

In a time crunch? We do accept rush orders on a case by case basis.  Please call or email us directly to discuss fees, timelines, and to place orders.

Each piece comes fully insured.  Please notify us immediately if the package and piece arrive damaged.

Refunds or exchanges will be given on a case by case basis.

Variation occurs naturally in most of our materials.  While we do try to keep some consistency in our products this natural occurrence gives each piece its own unique character.

It is the customers responsibility to make sure all furniture will fit into the space before ordering.  Crump and Kwash will not issue refunds if the piece doesn’t make it through the door.

Final payment must be made before pieces are shipped.

Please send any payments, bills, or purchase orders to:
Crump and Kwash
1525 w 41st street
Baltimore City MD 21211